The Results Are In

Fides Client Satisfaction Survey Report

The Results Are In — Fides Client Satisfaction Survey Report

At Fides, we take pride in being a customer-centric organization. Delivering the highest levels of service to our clients is one of our core values — we fundamentally believe in going above and beyond to simplify things for our clients and offer intelligent and authentic solutions that allow our employees, clients, and partners to accomplish their daily goals.

And we’re pleased to share that, based on a recent client onboarding satisfaction survey, our customers feel that we are delivering on that promise. Here are some of the highlights:

Continuing the Journey With Outstanding Project Management

We know that onboarding is only one small piece of overall service. At the end of 2020, we conducted a client survey to benchmark our project management service satisfaction levels — and received equally positive results.

Fides project managers received praise for proactive communications, quick response to customer questions and concerns, and overall exceeding customer expectations.

  • 100% of survey respondents said that communications exceeded or greatly exceeded their expectations
  • 100% said they were proactively informed about any potential challenges
  • 100% reported that they would recommend Fides to their peers

A Customer-Centric Path to Success

While our survey results have been overwhelmingly positive, we strive to continuously improve service levels, innovate product offerings, and listen to our customers’ ideas and suggestions. As an initial step, we recently restructured our sales, marketing, support, services, and business development teams to even better align with customer needs.

A genuine willingness to help others succeed is the foundation for all our relationships, and we believe that exceptional service and continuous success are forged from meaningful and authentic relationships. If you have ideas or feedback on how we’re doing, we’d love to hear from you.

The Fides Difference

Fides is the world leader in multibank connectivity, payments and transaction communications. A market leader for more than a century, Fides is committed to the principles of Open Banking, making treasury and financial operations as efficient, transparent and secure as possible for all organizations.

Fides provides everything organizations need for efficient cash and liquidity management, all through a single platform — along with connectivity to more than 13,000 financial institutions through an unmatched range of methods and channels. Thousands of companies around the globe rely on Fides’ connectivity capabilities and comprehensive workflow, reporting, conversion, validation and security services, for their own businesses and for extending services to their clients.

Whether you access via the secure Fides Multibanking Suite or take advantage of our seamless integration with third-party ERP, TMS and other backend systems, Fides is the only platform you need.

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