In the six years he has been at Fides, Edar Dos Santos has shown that he’s more than capable of taking on any challenge. Starting off as a senior client services and operations representative, Edar was first promoted to department deputy, then became Fides’ Head Client Services in December 2019.
In his role as Head Client Services at Fides, Edar manages a team of seven client service staff, making sure customers’ needs are met and any problems are resolved quickly. Or as he puts it, “I am the bridge between our clients and our services to ensure clients satisfaction together with my team.”
We chatted with Edar about his role at Fides, what it is like to work for a customer-centric organization, and the effect the pandemic has had on providing client services.